Shipping policy

SHIPPING & FULFILLMENT POLICY

Last Updated: October 12, 2026

Welcome to Nexagenz!

At Nexagenz, we aim to provide a reliable and transparent delivery experience for our customers across India.

We operate through a dropshipping business model and work with authorized third-party suppliers, fulfillment centers, and courier partners to process and deliver customer orders.

1. ORDER PROCESSING

Orders are processed after successful order verification and confirmation.

Products are packed and dispatched by our authorized third-party fulfillment partners.

Processing times may vary depending on product availability, order volume, holidays, and operational requirements.

Customers will be notified if any significant processing delay affects their order.

2. SHIPPING AND DELIVERY TIME

We aim to deliver orders within approximately 5–7 business days after dispatch for most serviceable locations in India.

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other logistical factors.

Remote or less accessible locations may require additional delivery time.

If an order experiences a significant delay, customers may contact Nexagenz for assistance.

3. SHIPPING CHARGES

Nexagenz offers Free Standard Shipping on eligible orders across serviceable locations in India.

Any applicable additional charges, if introduced, will be clearly displayed during checkout before the customer completes the purchase.

We do not impose undisclosed shipping charges.

4. CASH ON DELIVERY (COD) ORDERS

Cash on Delivery (COD) is available for eligible products and serviceable delivery locations.

To reduce incorrect or fraudulent orders, Nexagenz may contact customers through WhatsApp or telephone to confirm COD order details before dispatch.

Customers may be asked to confirm their name, delivery address, contact number, and willingness to receive the order.

COD orders may be held until confirmation is received.

Customers are requested to place COD orders only when they genuinely intend to accept delivery.

5. ORDER TRACKING

Once an order is dispatched and tracking information becomes available, customers may receive tracking details through email, SMS, WhatsApp, or other available communication channels.

Tracking updates depend on the courier partner and may take time to appear after dispatch.

Customers may contact Nexagenz for assistance if tracking information is unavailable.

6. DELIVERY ATTEMPTS

Courier partners may contact customers before delivery or make delivery attempts according to their operational procedures.

Customers should provide a complete and accurate shipping address and an active contact number.

If delivery is unsuccessful, the courier partner may attempt redelivery or return the shipment to the fulfillment facility.

7. FAILED DELIVERY AND RETURN TO ORIGIN (RTO)

Return to Origin (RTO) occurs when a shipment cannot be delivered and is returned to the supplier's or fulfillment partner's facility.

RTO may occur because of an incorrect address, an unavailable recipient, refusal to accept delivery, or other delivery-related issues.

Nexagenz may contact customers to confirm COD orders before dispatch to help reduce failed deliveries.

Customers will not automatically be charged a separate RTO fee solely because a delivery attempt was unsuccessful.

Any cancellation-related charges will be governed by applicable law and terms clearly disclosed before purchase.

8. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a customer receives a damaged, defective, incorrect, or materially misdescribed product, they should contact Nexagenz customer support as soon as possible.

Nexagenz will coordinate with the relevant fulfillment partner to review the issue and arrange an appropriate resolution.

Customers will not be charged return shipping fees for verified defective, damaged, or incorrect products.

For return eligibility, instructions, and refunds, please refer to our Refund & Return Policy.

9. RETURNS AND RETURN ADDRESS

Nexagenz works with third-party suppliers and fulfillment partners.

Approved returns are directed to the relevant supplier's or fulfillment partner's authorized return facility.

Customers must contact Nexagenz and receive return instructions before sending any product back.

Please do not send returned products to the Nexagenz business address unless specifically instructed.

For eligible change-of-mind returns, a restocking fee may apply as described in our Refund & Return Policy.

10. SHIPPING RESTRICTIONS

Shipping availability depends on product eligibility and courier serviceability.

Certain remote or restricted locations may not be serviceable.

If we cannot fulfill an order, Nexagenz will contact the customer and arrange an appropriate resolution, including a refund where applicable.

11. CONTACT INFORMATION

For shipping, delivery, tracking, or order-related questions, please contact:

Business Name: Nexagenz

Website: Nexagenz.com

Email: nexagenzoffical@gmail.com

Customer Support Phone: +91 9762886517

Business Address:

Ward No. 7, Thakurdwara
District Moradabad
Uttar Pradesh – 244601
India